Here's how to give your claim the best chance of success

A little preparation goes a long way. Here's what to keep in mind if you ever need to make a GAP insurance claim.

• Contact us before accepting any motor insurance offer - we may be able to negotiate a higher settlement on your behalf./span>
• Keep your original purchase invoice safe - we'll need a copy showing the supplying dealer's name, VAT number and the full cost of your vehicle.
• Return your claim form within 30 days of the incident - this helps us investigate and settle your claim without delay.
• For Additional Excess Claims - have your motor insurance schedule and settlement letter ready, showing the incident date, settlemenet figure and excess applied.
• Notify us within 24 hours if your vehicle is replaced - so we can end any temporary replacement vehicle arrangements on the right date.
• f you're arranging your own temporary replacement vehicle - you must get our approval first and use a VAT-registered company.Keep the invoice, as you'll need to send it to us.